Course Description:

Catering Services Manager Training

An event booking is just the beginning. How do you leverage your catering services to wow attendees while maximizing revenue potential? This intensive bootcamp equips you with the complete toolkit to manage events with 5-star service and efficiency.

We’ll review the catering service manager’s multifaceted role as both a salesperson and experience architect long after the contract is signed. You’ll gain frameworks to identify untapped profit centers within your property and teach you to upsell valuable add-ons spanning rentals, décor, A/V and more.

Through interactive modules, you’ll master organizational techniques to juggle the demands of calendar management, productive site tours, turnover checklists, and staff training while maintaining best-in-class customer service. We’ll share communication best practices across platforms like text, video, and AI that simplify client interactions.

With a blend of expert instruction, hands-on activities, and gamified learning, you’ll unlock service excellence across every phase of the event journey – from planning to flawless execution. Depart with the mindset, knowledge, and tools to consistently deliver white-glove hospitality and operational success.

**This course is ideal for catering service managers, event coordinators, and EMM roles at venues focused on meetings, weddings, and social events.