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Kate Foster

President and Trainer
A well-known speaker, trainer & consultant for the hospitality industry, Kate Foster is a influential voice when it comes to hospitality industry training, sales & revenue. She has coached and trained teams for luxury 5-star brands such as The Langham New York 5th Ave, Belmond Hotels, The Newbury Boston, The Lodge at Torrey Pines, along with national catering brands and ultra-luxury wedding planners. For almost a decade, Kate gained experience as a wedding planner and designer, planning over 500 weddings throughout her career. She transitioned her wedding sales experience into the corporate world working with clients such as the LA Rams, LA Lakers, Northrup Grumman, Toyota, Matell, Skechers shoes, Riot Games, Electronic Arts (EA), Ferrari and more. She has a comprehensive understanding of sales at all levels, price points, and aspects of this unique industry.
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Hazel Bunoan

Director of Shop Operations
Hazel Bunoan is a dynamic and results-driven hospitality professional with over 30 years of experience in hotel sales, event management, and operational consulting. With a background that includes leadership roles at top hotel brands such as Marriott, Hyatt, Hilton, and DoubleTree, as well as food and beverage operations with Modern Restaurant Concepts, she brings a deep understanding of both full-service and lifestyle properties. Hazel is highly skilled in remote team leadership, secret shop strategy, and sales process optimization, consistently identifying areas for growth and implementing impactful solutions that enhance revenue and elevate the client experience. Her career has included overseeing multi-unit catering operations, launching seasonal campaigns, managing destination weddings across Mexico and the Caribbean, and leading national shop programs for hospitality clients. From managing high-profile social events and ethnic weddings to executing strategic sales coaching and competitive set analysis, Hazel blends creativity with precision and thrives in fast-paced, client-focused environments. She is known for her collaborative spirit, proactive communication, and unwavering commitment to service excellence.
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Hazel Bunoan

Director of Shop Operations
Hazel Bunoan is a dynamic and results-driven hospitality professional with over 30 years of experience in hotel sales, event management, and operational consulting. With a background that includes leadership roles at top hotel brands such as Marriott, Hyatt, Hilton, and DoubleTree, as well as food and beverage operations with Modern Restaurant Concepts, she brings a deep understanding of both full-service and lifestyle properties. Hazel is highly skilled in remote team leadership, secret shop strategy, and sales process optimization, consistently identifying areas for growth and implementing impactful solutions that enhance revenue and elevate the client experience. Her career has included overseeing multi-unit catering operations, launching seasonal campaigns, managing destination weddings across Mexico and the Caribbean, and leading national shop programs for hospitality clients. From managing high-profile social events and ethnic weddings to executing strategic sales coaching and competitive set analysis, Hazel blends creativity with precision and thrives in fast-paced, client-focused environments. She is known for her collaborative spirit, proactive communication, and unwavering commitment to service excellence.
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Lori Gattuso

Director of Business Development
Lori brings a rare combination of perspectives to HMS: 17 years as one of our top Sales Training Specialists, plus recent success leading hotel sales teams in the trenches. Since leaving HMS in 2009, she earned DOS of the Year (2023), Sales Team of the Year (2022), and Hotel of the Year (2022) by putting the same strategies she once taught into action. What makes Lori invaluable? She's not theorizing about what works. She recently faced the exact challenges your team is dealing with and knows which training approaches drive results, which mystery shopping insights create real change, and how to build teams that close consistently. Now she's back to help hospitality leaders figure out exactly what their teams need to elevate performance.
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