Small group training workshops

CORE SELLING SKILLS

Does your team need to sharpen their ability to turn inquiries into confirmed hospitality bookings?

Reignite your sales foundation with this intensive back-to- basics selling skills workshop. We’ll tackle the limiting mindsets that “old school” selling techniques no longer work today. You’ll reinforce core competencies like crafting a clear sales vision, effective discovery calls, compelling proposals, and faster closes.

Through a balance of experienced instruction and interactive exercises, you’ll gain techniques to cut through overwhelming sales pipelines and prioritize high- potential bookings.

In this sales skills bootcamp tailored for the catering sales manager, you’ll learn how to spot today’s ideal customer profile and what messaging clicks with today’s customer. We’ll review communication best practices to compete in an increasingly crowded vendor landscape, while building affinity with newly selective brides and grooms.

Through role playing and gamification, you’ll gain frameworks for educating customers, overcoming price resistance, speeding up proposal approvals, and guiding clients toward packages that optimally bring their visions to life. We’ll share strategies to smoothly address objections like hidden fees, guest minimums, and cancellations.

CLOSING WEDDING SALES

SELLING WITH STORIES: CRAFTING COMPELLING NARRATIVES THAT CONVERT

Studies show that facts tell, but stories sell. In this intensive one-day course, you’ll learn how to leverage the art of storytelling to create deeper connections with clients and increase your event sales conversions. We’ll explore the neuroscience behind why narrative transports an audience, helps build rapport quickly, and sparks emotion-driven decision making. 

You’ll discover how to mine your work and life for relatable tales that underscore your reliability, creativity, and commitment to exceptional hospitality.

An event booking is just the beginning. How do you leverage your catering services to wow attendees while maximizing revenue potential? This intensive bootcamp equips you with the complete toolkit to manage events with 5-star service and efficiency.

We’ll review the catering service manager’s multifaceted role as both a salesperson and experience architect long after the contract is signed. You’ll gain frameworks to identify untapped profit centers within your property and teach you to upsell valuable add-ons spanning rentals, décor, A/V and more.

CONNECTING THE DOTS: CATERING SERVICES MANAGER TRAINING

SELLING WITH STORIES: CRAFTING COMPELLING NARRATIVES THAT CONVERT

Studies show that facts tell, but stories sell. In this intensive one-day course, you’ll learn how to leverage the art of storytelling to create deeper connections with clients and increase your event sales conversions. We’ll explore the neuroscience behind why narrative transports an audience, helps build rapport quickly, and sparks emotion-driven decision making. 

You’ll discover how to mine your work and life for relatable tales that underscore your reliability, creativity, and commitment to exceptional hospitality.

A property’s frontline reservations department holds the crucial role of converting inbound leads into confirmed stays and ancillary purchases. Are your agents equipped with the sales skills needed to maximize every caller opportunity in today’s hospitality landscape?

This intensive 1-day workshop provides concrete frameworks to amplify reservations conversion rates through improved discovery questioning, customized upselling, overcoming pricing objections, and matching guest priorities to optimal room types.

RESERVATION SALES TRAINING

CATERING SALES SKILLS

Your clients range from administrative assistants ordering lunch for 20 to executive directors planning their annual fundraising gala. One day you’re quoting boxed lunches, the next you’re designing a custom menu for a 500- person corporate celebration. The sales skills that work for quick-turn corporate drop-offs don’t always translate to high-touch social events, and you need to be fluent in both.

This workshop gives you a complete framework for selling across every type of catering opportunity. You’ll learn how to quickly identify decision-maker
priorities (whether they care most about budget, convenience, experience, or prestige), adapt your communication style for different buyer types, and guide clients toward packages that actually work for their event goals.

Through role- play and real scenarios, you’ll practice handling objections that stall deals (pricing concerns, guest minimums, service fees, cancellation policies) and develop strategies for competing in an increasingly crowded marketplace.

We’ll cover foundational sales skills alongside modern techniques for leveraging technology, differentiating from competitors, and managing today’s more demanding clients across corporate, nonprofit, and social event categories.

Most site tours follow the same script: walk the space, point out square footage and capacity, mention the wifi, answer questions, and hope they book. The problem? Your client has already seen five other venues that week and they’re all starting to blur together. They leave with a stack of proposals and zero emotional connection to your space.

This workshop completely reimagines how you conduct site tours by transforming them into immersive experiences that make your venue
unforgettable. You’ll learn how to use environmental psychology to prime
clients before they even walk through the door, create emotional anchors that connect your space to their vision, and engage all five senses so they’re not just seeing your venue but experiencing what their event will feel like.

We’ll cover everything from strategic tour routing and sensory touchpoints to storytelling techniques that help clients picture their guests in your space. This isn’t about gimmicks. It’s about creating moments during the tour that your competitors simply can’t replicate.

SITE TOUR SELLING

TECH STACK

Your desktop probably has 15 tabs open right now, you’re jumping between three different platforms just to send one proposal, and you’re pretty sure there’s a faster way to do all of this but who has time to figure it out?

Meanwhile, your clients expect instant responses and competitors who’ve mastered these tools are moving faster than you.

This hands-on workshop cuts through the noise and teaches you how to actually use the technology that matters in hospitality sales. No boring demos or sales pitches. We’re talking real-world application of the platforms you already have (or should have) including LinkedIn for prospecting, your CRM for pipeline management, video messaging tools, texting platforms, and CVENT or similar RFP systems.

You’ll leave knowing exactly which reports to run in your CRM to identify hot
prospects, how to get proposals out in half the time, and how to use video and text to stay connected with clients the way they actually want to communicate.

This is the workshop that finally makes your tech stack work for you instead of against you.

Let’s be honest – most sales pros would rather do almost anything than prospect. Cold outreach feels awkward, inbound leads are unpredictable, and it’s hard to know if anyone even reads your emails anymore.

Meanwhile, your pipeline is looking thin and you need to fill it with qualified opportunities.

This intensive workshop gives you a complete prospecting system that doesn’t feel pushy or salesy. You’ll learn how to identify your ideal clients, reach them through the channels they actually pay attention to (hint: it’s not always email), and craft outreach that starts conversations instead of ending up in the trash.

We’ll cover everything from LinkedIn strategies and video messaging to AI- powered follow-up and yes, even cold calling when it makes sense. You’ll leave with ready-to-use templates, a customized action plan for your specific market, and the confidence to consistently fill your pipeline with high-value prospects.

CONNECTION IS CURRENCY: Prospecting that Actually Gets Responses

WIN-WIN NEGOTIATIONS: How to Handle Price Pushback Without Giving Away Your Margin

You know that sinking feeling when a perfect client says “I love your venue, but… ” and you know the rate objection is coming? Most sales pros respond to pricing pressure the same way: they start discounting. What if you could still win the business without dropping your price?

This intensive workshop gives you a framework for navigating tough negotiations without compromising your value. You’ll learn the critical distinction between selling and negotiating, discover why late-stage negotiation problems are usually early-stage qualification failures, and practice handling everything from aggressive buyer tactics to last-minute concession demands.

Through real-world scenarios and role-play, you’ll build the confidence to stand firm on pricing while still making clients feel like they’re getting a great deal (because they are).

You got promoted because you were great at sales. Now you’re managing a team, and suddenly it’s not about your numbers anymore. It’s about getting other people to hit their numbers, dealing with performance issues, keeping top talent engaged, and somehow finding time to do the strategic thinking your role requires. And let’s be real: most of us never got formal training on how to actually lead.

This two-day leadership summit gives you a practical framework for building
and sustaining high-performing sales teams in hospitality. You’ll learn the
R.A.R.E. Leadership model that distinguishes exceptional leaders from reactive managers, discover the habits that separate teams who consistently hit goals from those who struggle, and get the tools to support your team’s development without micromanaging.

We’ll also dive into the current state of the hospitality sales landscape, explore how to leverage HMS resources for ongoing team development, and share the tech and tools that make leadership more efficient.

This isn’t theory. It’s actionable guidance from people who’ve been in your shoes.

LEADERSHIP SUMMIT: Becoming R.A.R.E Leaders of High-Performance Sales Teams

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